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Maintenance and support

Keep your website and app fast, safe and working

Monthly care plans that cover monitoring, backups, security updates, bug fixes and small changes, so problems get fixed before your customers notice them.

  • Fixed monthly planPrice agreed up front
  • Clear response timesWritten into your plan
  • Daily backupsRestore any day if needed
  • Monthly reportWhat we did and what is next
Example: the monthly health view for a site on a care plan

What we build

Whether we built it or someone else did, we look after it like our own product.

  • Website care plans

    Updates, backups, uptime checks and small content changes for company websites and stores.

  • App maintenance

    Bug fixes, new iOS and Android versions, store compliance and library updates for mobile apps.

  • Security updates

    Plugins, frameworks and servers kept patched, with malware checks and a plan if something goes wrong.

  • Bug fixes and small changes

    A monthly block of hours for fixes, new sections, text and design tweaks.

  • Hosting and server care

    Hosting, domains, SSL and email settings managed, with renewals tracked so nothing expires.

  • Projects built by others

    We review code built by another team, fix the urgent issues and take over its care.

Included in every care plan

No add-ons for the basics. Each item is checked off before your site goes live.

  • Uptime monitoring

    Your site or app checked every minute, with an alert to us the moment it goes down.

  • Daily backups

    Automatic daily backups stored off-site, tested so they actually restore.

  • Security updates

    Frameworks, plugins and dependencies kept up to date and patched.

  • Bug fixes

    Problems you report or we spot fixed, prioritised by how much they hurt.

  • Small changes

    Text, image and layout updates from a monthly block of hours.

  • Speed checks

    Page speed and Core Web Vitals reviewed so the site stays quick.

  • Renewals tracked

    Domain, SSL and hosting renewal dates watched so nothing expires by surprise.

  • Monthly report

    Uptime, updates, fixes and hours used, with what we recommend next.

How fast we respond

Every request gets a severity, and every severity has a response time written into your plan.

  • Critical

    Site or app is down, payments failing, data at risk

    First response
    Within 2 hours
    Fix target
    Worked on until it is resolved
  • High

    A key feature is broken, such as forms, login or checkout

    First response
    Within 8 hours
    Fix target
    Within 1 business day
  • Normal

    Minor bugs or display issues on some pages or devices

    First response
    Within 24 hours
    Fix target
    Within 3 business days
  • Low

    Small changes, content updates and new requests

    First response
    Within 24 hours
    Fix target
    Planned into the monthly work

Response times apply during business hours (Mon–Sat, 10am–7pm IST). Critical issues outside these hours can be covered on request.

How your care plan starts and runs

A short onboarding to understand and secure your product, then steady care every month.

Onboarding takes about two weeks. After that, your plan runs month to month.

  1. 1Week 1

    Code and access review

    We review the code, hosting and accounts, and list every risk we find.

    You get: Health check report

  2. 2Week 1

    Monitoring and backups

    Uptime alerts, error tracking and daily backups set up and tested.

    You get: Safety net in place

  3. 3Weeks 1–2

    Urgent fixes

    Security holes, broken features and outdated software dealt with first.

    You get: Stable starting point

  4. 4Every month

    Monthly care

    Updates, fixes and small changes worked through from a shared priority list.

    You get: Updated, healthy product

  5. 5Every month

    Monthly report

    A plain-language summary of uptime, updates, fixes and hours used.

    You get: Monthly health report

  6. 6Every 3 months

    Quarterly review

    A short call to review performance, risks and what to improve next.

    You get: Updated roadmap

What decides the cost

Every business needs something different, so we price the work you actually need. These are the things that move the number.

Get your fixed quote

A free 30-minute call, then a written scope and fixed price. No obligation to go ahead.

Request a quote
  • Size and complexity

    A 10-page website needs far less care than a busy app with payments and logins.

  • Number of products

    One website, or a website plus apps and an admin panel.

  • Hours of changes

    How many hours of fixes and small changes you want included each month.

  • Response times

    Business-hours cover, or faster and out-of-hours cover for critical issues.

  • Hosting management

    Whether we also manage servers, domains, email and SSL for you.

  • Starting condition

    Older or untested code needs more work in the first months to stabilise.

Built with proven tools

The tools that watch your product day and night.

  • GitHub
  • Sentry
  • Better Stack
  • Dependabot
  • Cloudflare
  • Let's Encrypt
  • Vercel
  • AWS

Maintenance and support questions

Answers to what people usually ask before starting a care plan.

Still have a question?

Ask us directly. A real person replies within 24 hours.

How much does a maintenance plan cost?

It depends on the size of your product, the hours of changes you need and the response times you want. After a short review we send a fixed monthly price with everything included listed.

Can you maintain a website or app built by another company?

Yes. We start with a code and access review, tell you honestly what condition it is in, fix the urgent issues and then take over its regular care.

What happens if my site goes down?

Our monitoring alerts us within minutes, often before you notice. Critical issues get a response within 2 hours during business hours, and we keep working until it is back.

What is the difference between support and maintenance?

Maintenance is planned, regular work like updates, backups and checks. Support is reacting when something breaks or you need a change. Our care plans include both.

Do you look after WordPress and Shopify sites?

Yes. We maintain WordPress, WooCommerce and Shopify stores as well as custom-built websites and apps.

Will my app keep working with new iOS and Android versions?

That is part of app maintenance. We test each new OS version, update libraries and keep the app within store rules so it stays available.

Tell us about your project

Share a few details and we'll come back with honest advice, even if we're not the right fit.

What happens next

  1. Step 1: We reply within 24 hours

    A real person reads every message and writes back.

  2. Step 2: 30-minute discovery call

    We talk through your goals, users, timeline and budget.

  3. Step 3: Written scope and fixed quote

    You get a clear plan and price before any work starts.

What do you need? (pick any)

Your details stay private. We'll sign an NDA before you share anything confidential.